Design and development of a CRM system on Java EE platform

OData support
Supervisor:
Dr. Szikora Béla
Department of Electronics Technology

The dissertation according its name is about design and development of Customer Relationship Management System. In the first part of it is important to introduce the others with the meaning of Customer Relationship Management System. Before the development it is necessary to take a look at the other systems. Thanks to this 3 other system were introduced, which may be or competitors. After this the requirements were determined for our system and the used technologies were introduced. The text analytics is not part of the dissertation but at the reading part the topic was so hot that I developed the theory of basic fault correction. One of the last parts of the dissertation is the development and design part. The specification contains the principles of operation. The function of each modules was introduced by object and sequence diagrams and finally I introduce the part of the data model and connections between them. The last part contains the test cases and the results and the further development plans

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