Quality of Experience (QoE) is one of the most relevant tool of measuring customer’s experience and satisfaction of a service. Nowadays this scientific measure is becoming increasingly popular among the different service providers, since the satisfaction of their subscribers does not only benefit the users, but the service providers as well. High QoE does not only help to keep the subscribers for a longer period, but it also helps to cut down on expenses and to raise the income of the service provider at the same time.
In this thesis I review the measurement of Quality of Experience, introducing the reader to both subjective and objective measurement methods.
Despite the popularity and benefits of QoE measurements, researchers do not have an easy-to-obtain, general purpose measurement software that would help them to build evaluating interfaces, or export the test results digitally in a safe way. The goal of this thesis is to create such a software, which makes the work of the researchers both easier and faster at the same time.
As a final step I perform thorough tests on my software, then I present my gathered experiences and suggestions to the reader, on how to further improve on it.