The traditional messenger services are working in a classical model. The dispatcher receives the orders from the clients and records them in a system. The messengers are managed through phone, the packages are organized among the delivery places by hand. The optimization of the routes and administrative tasks requires a high degree of attention without IT support.
Nowadays the smart phones have become popular and available for nearly everyone. In parallel the use of advanced location tracking technologies has become a basic function of these devices. Appropriate use of information collected in this way could provide an effective optimization of the business process.
This paper presents how a dispatcher could simplify the work of himself/herself in the everyday work using modern technologies. For this purpose it would be very important to implement a flexible platform, which is easily customizable for the users depending on their different specific needs.